Member Relations Associate - U.S. Based Remote Opportunity

About Us

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application. If you are an entry-level professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you.

Responsibilities

• Play a critical role in overall member satisfaction and retention.
• Understand member priorities and position products, programs, and services to deliver solutions that meet those needs.
• During the Annual Updates season, manage a portfolio of assigned member colleges and universities via email, chat, phone, and virtual and in-person presentations.
• Outside of Annual Updates season, manage a queue of requests and questions from college and university members.
• Help institutions best utilize the Common App by sharing industry trends, member-specific statistics, and providing timely answers to their requests.

Requirements

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• 0-2 years of experience.
• Bachelor's degree in a relevant field; or an equivalent combination of education and experience.
• Basic technical skills: foundational knowledge and skills required for the role.
• Learning agility: eagerness to learn and adapt to new tasks and responsibilities.
• Communication: clear and concise communication skills to seek guidance and share progress; ability to effectively present information and respond to questions from senior management, groups of managers, and member colleges and universities.
• Quick learner to understand organization structure, technology, products, and processes to educate member colleges and universities.
• Outstanding organizational skills and the ability to successfully manage priorities and projects within assigned deadlines.
• Strong verbal and written communication and presentation skills.
• Strong analytical capability.
• Professional and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
• Ability to analyze and interpret business practices and technical procedures and to write reports and business correspondence that are error-free.
• Ability to work effectively in a highly collaborative, team environment and as an individual contributor.
• Working knowledge of Microsoft Office, experience with Salesforce, Acuity Scheduling, and Google Apps.

The ideal candidate will possess:

• Knowledge of higher education admissions and enrollment processes.
• Knowledge of Common App software and organization.
• A passion for higher education is a plus.

Pay

$24.70 - $27.78/hour

Benefits

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays (prorated depending on start date)
• Sick leave
• Monthly mental health day
• Virtual-first support
• Choice of PC or MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan with 5% company contribution and additional 5% company match (3-year vesting schedule, participation may begin immediately)
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance (coverage begins on the date of hire)
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women's and family health
• Company provided life and AD&D insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll deduction pet insurance through PinPaws
• 1Password family account