Member Protection Specialist I

Job Responsibilities

• Analyze transactions and account behavior to surface fraud signals and emerging risk patterns.
• Conduct structured investigations into chargebacks, disputes, and unauthorized activity.
• Complete monthly audits for commission payout.
• Identify and resolve account takeover and anomalous account behavior.
• Apply policy with precision across financial risk, abuse, and compensation integrity.
• Work in lockstep with the Member Protection team and cross-functional partners to contain threats and reduce exposure.
• Maintain clear, defensible case documentation to support consistent team decision-making and reporting.
• Monitor and control online sales of doTERRA product (Amazon, eBay, etc.) as needed.
• Respond to any related questions from other departments.

Job Qualifications

• A High School Diploma or GED required.
• 0 - 2 years of experience preferred.
• Analytical or investigative experience preferred.
• English proficiency required; additional language skills are a plus.
• Ability to analyze information, identify patterns, and detect anomalies in transactions or account activity.
• Strong attention to detail with consistent accuracy in high-volume environments.
• Ability to follow structured processes while exercising sound judgment with incomplete information.
• Demonstrated accountability, including ownership of decisions, error correction, and continuous improvement.
• Ability to operate in lockstep with a disciplined team, maintaining consistency, shared standards, and collective accountability.
• Basic computer proficiency required; experience with CRM, case management, or transaction monitoring tools preferred.
• Demonstrated ability to learn quickly, apply coaching, and improve performance in a fast-paced environment.