Member Outreach Specialist

What You Will Do

SECU is seeking a Member Outreach Specialist. Although this position is mostly remote, the person will need to come into our Linthicum, MD Headquarters a few times per quarter, so only local candidates will be considered.

• Responsible for outbound calling efforts with SECU membership in support of all business product lines.
• Conduct consultative conversations with SECU’s field of membership to identify and recommend SECU products and services to develop mutually beneficial relationships.
• Manage both inbound and outbound call volume as needed on a campaign basis.
• Primary facilitator of member onboarding follow-ups and other outreach efforts via outbound calling.
• Assist members in opening additional products, such as deposit accounts or consumer loans, and help set appointments.
• Connect with our membership in the method in which they prefer, whether it is by phone, email, or virtual connection.

What We Need From You

• Bachelor’s degree or equivalent experience preferred
• 3+ years' experience with proven performance in relationship building, goal attainment, and coaching in retail banking sector preferred
• Must have deep experience in lending and outbound sales calling
• Clearly communicates information, thoughts and ideas in a clear, concise and organized manner
• Relates comfortably with people across levels, functions, culture, and geography
• Possesses a clear understanding of strengths, limitations, emotions, beliefs, and motivations of self and others
• Maintains composure and effectiveness when experiencing major changes in work tasks or the work environment
• Adjusts effectively to work within new work structures, processes, requirements, or cultures
• Exhibits strong time management skills

Compensation Information

Compensation for this position will be weighed heavily on goal attainment and the ability to achieve agreed upon performance targets. Offers will be commensurate with experience and education. The range for this role is $24.62-$30.00

Other Compensation Includes:

• Annual Bonus based on company metrics
• Comprehensive benefits, with a focus on total well-being:
• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave
• And more...

2026 SECU Benefits Guide

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.