Member of Technical Staff - New Grad (2027 Start)

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry‑defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re backed by world‑class investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures. We are an in‑office company driven by a shared commitment to excellence and velocity, guided by the values “Just Get It Done,” “Invent What Customers Want,” “Winner’s Mindset,” and “The Polymath Principle.”

About the Role

As a Member of Technical Staff, you’ll join one of four engineering teams building the systems behind Decagon’s AI agents: Agent Engineering, Agent Orchestration, Enterprise Product, or Infrastructure. Engineers own their work end‑to‑end and are trusted to make a real impact from the start. This role is for candidates graduating between December 2026 and July 2027 and will be based in San Francisco or New York.

Qualifications

• Pursuing or completing a B.S. (or higher) in Computer Science or a related technical field, graduating between December 2026 and July 2027.
• Proficiency with Python, TypeScript, and asynchronous programming.
• Track record of building and shipping high‑quality products and features through coursework, internships, or personal projects.
• Comfort digging into system failures across deep technology stacks using appropriate tools.
• Experience using AI coding agents as part of development.
• Excitement to thrive in a fast‑paced environment, continuously learn, and sharpen your skills.
• Experience working with multi‑modal models (preferred).
• Experience with distributed systems, data pipelines, or production infrastructure (preferred).
• 0→1 product‑building experience (preferred).

Teams Hiring New Graduates

Agent Engineering

The Agent Engineering team deploys mission‑critical AI agents that impact millions of users and directly drive Decagon’s growth. You will build on the industry‑leading AI agent platform, collaborate directly with customers, and devise long‑term, scalable solutions to deliver magical support experiences.

Agent Orchestration

The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon’s agents in production, turning workflows, tools, and guardrails into a reliable, low‑latency, and delightful experience for end users.

Enterprise Product

The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents, transforming complex engineering work into intuitive self‑serve products for both technical and non‑technical customer‑experience teams.

Infrastructure

The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. They partner with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.

Benefits

• Medical, dental, and vision benefits for you and your family.
• Life insurance and disability benefits.
• Retirement plan (e.g., 401 k, pension).
• Parental leave.
• Fertility and family‑building benefits through Carrot.
• Monthly stipend to support wellness, lifestyle, and work‑life balance.
• Daily lunches and snacks in the office.
• Take‑what‑you‑need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave).