Member of Technical Staff, Agent Delivery

About the role

We're hiring Forward Deployed Product Engineers to deploy production AI agents inside some of the world’s largest logistics companies. You'll work directly with customer operators, engineers, and executives to understand how critical workflows actually run. Then you’ll design integrations, debug production systems, and ship AI-powered workflows into environments that are often undocumented, fragmented, and business-critical.

This role sits at the intersection of engineering, product, and customer operations. You’ll own deployments from initial discovery through production launch. You’ll spend time with customers, both remotely and onsite, solving complex operational problems and turning those solutions into reusable product capabilities.

Success in this role is measured by outcomes. Can you get systems live, make them reliable, and solve problems in environments you do not fully control?

Responsibilities

• Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal tools with minimal guidance.
• Design and build integrations between customer systems and Pallet’s AI platform.
• Debug production failures across distributed systems, authentication layers, data pipelines, and third-party services.
• Work onsite with customers to diagnose issues, ship fixes, and drive successful launches.
• Own customer deployments end-to-end, from technical discovery through production stability.
• Made pragmatic engineering tradeoffs under real-world constraints and tight timelines.
• Identify recurring implementation patterns and turn them into reusable product capabilities.
• Partner closely with engineering and product teams to shape the roadmap based on customer needs.

Requirements

• 2–5 years of experience building and owning production systems in high-growth startups or similarly demanding environments.
• Strong experience working with APIs, integrations, authentication systems, and event-driven architectures.
• Proven ability to debug complex systems in production.
• Comfortable operating in ambiguous environments where documentation is incomplete, and requirements evolve quickly.
• Strong communication skills and the ability to build trust with technical and non-technical stakeholders.
• Experience working directly with customers is a strong plus.

Qualifications

• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Technical Skills: Proficiency in Node.js, TypeScript, and Next.js. Experience with PostgreSQL, OpenAI, Anthropic, and Google LLMs.
• Soft Skills: Ability to work independently and in a team, strong problem-solving skills, and excellent communication skills.

Skills

• API Design and Integration
• Debugging Production Systems
• Customer Collaboration
• Engineering Trade-offs
• Product Roadmap Development

Benefits

• Competitive salary range: $160,000 - $200,000
• Health, Vision, and Dental benefits
• Paid vacation
• Life and accidental insurance
• Short-term disability coverage
• Generous 401(k) option
• Yearly learning and development stipend
• Remote office home stipend
• Catered lunches
• Monthly happy hours
• Onboarding trip to San Francisco HQ
• Annual Company Offsites

Pay

$160,000 - $200,000

Schedule

Full-time / Onsite (5 days/week) / ~25% Travel