Member of Design Staff

About the role

Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point. While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.

We're hiring a Staff Product Designer to own experiences across significant surface areas at Giga. You’ll drive strategy-level design decisions in partnership with the design organization, technical team members, and our customers. You have a track record of zero-to-one work with an eye on one-to-one-million, and craft that others hold up as the bar.

Audacious goal: We're building toward 98% automation of enterprise operations—support is just the beginning. Self-improving systems: Our agents get better with every interaction, automatically expanding what they can handle. Production scale: Already handling millions of calls monthly for Fortune 100 companies with 90%+ resolution. Technical differentiation: Sub-500ms multi-party orchestration and emotional intelligence that competitors can't match. Massive market: Customer support automation growing from $3B to $47B by 2034, and we're expanding into healthcare, finance, and beyond. World-class team: Founded by Forbes 30 Under 30, backed by Redpoint and YC, growing fast. High impact: Every feature you ship directly moves us toward a world where enterprises operate with near-complete automation.

Responsibilities

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