Member Navigator (Care Manager)

About the role

Located in Grand Rapids, MI, this role is part of the Admin department at Avenues by Brio Living Services, serving the Lakeshore service area (Holland, MI and Grand Haven, MI). As a Member Navigator (Care Manager), you are at the heart of the Avenues experience, serving as a trusted advisor, advocate, and lifelong partner to our members. You don’t just support individuals; you build meaningful, enduring relationships that empower people to age with confidence, dignity, and independence. Avenues is a membership-based program designed for individuals who wish to age confidently and safely in their own homes. As a Member Navigator, you’ll be part of a forward-thinking team dedicated to elevating the standard of aging well and you’ll play a pivotal role in making that vision a reality.

Responsibilities

• Provide personalized, one-on-one guidance to members, assisting them in understanding and accessing available healthcare and wellness services, benefits, and resources.
• Build strong rapport and therapeutic relationships with members, their families, and other healthcare team members.
• Clearly communicate members' rights, options, and responsibilities regarding healthcare and wellness.
• Enhance members’ and families’ health literacy by explaining medications, medical terminology, and insurance.
• Conduct comprehensive assessments to identify members’ short- and long-term needs, developing actionable strategies and goals to address those needs.
• Oversee and coordinate caregivers and support staff in delivering high-quality care.
• Regularly monitor members' progress, address concerns, and adjust care plans as necessary.
• Accurately document member interactions and changing needs in the Electronic Medical Record (EMR) system to inform and coordinate with the care team.
• Maintain financial accountability in line with organizational standards.
• Participate in after-hours phone calls and, when needed, conduct after-hours home visits.

Skills, Knowledge And Expertise

• Experience in healthcare navigation, case management, or as a medical/health professional is strongly preferred.
• Experience working with the senior population, required.
• Proficiency in medical terminology, required.
• A valid driver’s license, reliable transportation, and proof of auto insurance are required.
• Bachelor’s degree preferred, ideally in a related field.
• Strong interpersonal and communication skills, including active listening and the ability to show empathy.
• Demonstrated ability to develop and implement a holistic, wellness-focused approach to health and well-being for members.

Benefits

• Generous 6 weeks of Flexible time off per year—plus paid holidays on top of that.
• Competitive