Member Liaison Specialist Sr - Covered California (BHI-BHT/ABA)

About the role

The Member Liaison Specialist Sr - Covered California (BHI-BHT/ABA) position is a full-time telework role, with the requirement to come into the main office in Orange, CA, at least two (2) days per week. This role is part of the Behavioral Health Integration department and involves care management support for members seeking Behavioral Health Treatment (BHT), including Applied Behavior Analysis (ABA).

Responsibilities

• Support members with complex needs and barriers in relation to BHT services, following up with members before and after appointments.
• Provide members with information and referrals to community resources and navigate the behavioral health system of care.
• Serve as a consultative liaison both internally and externally to assist members, behavioral health providers, health networks and community agencies to coordinate BHT and related medical, social and behavioral health services.
• Serve as a resource and provide guidance to Member Liaison Specialists (MLS).
• Participate in various behavioral health initiatives and projects in support of the Behavioral Health Integration department.

Requirements

• A high school diploma or equivalent with 3 years of experience in behavioral health, community services or other social services setting.
• 1 year of experience in managed care and care coordination related to BHT/ABA services.
• Access to means of transportation for work away from the primary office approximately 5% of the time.

Qualifications

• Bachelor's degree in behavioral health or related field.
• Experience working with children diagnosed with developmental disabilities.
• Health maintenance organization (HMO), Medi-Cal, Medicare, Covered California and health services experience.
• Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).

Skills

• Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Benefits

• Competitive compensation with a pay grade range of $51,744 - $72,441 ($24.88 - $34.8274).
• A comprehensive benefits package including a CalPERS pension program and additional retirement packages.
• A generous PTO program, quality work-life balance, various wellness programs, tuition reimbursement, professional development opportunities, career development opportunities, and flexible scheduling.

Pay

$24.88 - $34.8274 per hour.

Schedule

Full telework with the requirement to come into the main office in Orange, CA, at least two (2) days per week.