Member Help Desk Agent - Oklahoma City, OK (On-site)

Summary

The qualified candidate will be responsible for assisting members applying for Oklahoma SoonerCare Services through the mysoonercare.org website.

Responsibilities

• Answers calls from our members regarding their Soonercare application within the member portal
• Assisting with PIN, Username and Passwords
• Provide friendly and general technical support to the callers as they navigate through the online application
• Ensure the callers computer is compatible with our application and walk them through any computer compatibility changes as needed
• Handles company confidential data according to policy and guidelines
• Adheres to existing policies and procedures

Requirements

• Strong customer service skills required; help desk or call center experience a plus
• Proficient in computer use, including the ability to multitask across multiple applications; reliable internet service required
• Demonstrated oral, written, and telephone communication skills
• Able to build and maintain effective relationships with customers, peers, and support partners
• Team-oriented, with the ability to collaborate effectively; bilingual (Spanish/English) a plus

Qualifications

• High school diploma or equivalent
• Experience in a customer service or call center environment
• Basic understanding of healthcare systems and processes

Skills

• Excellent verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Knowledge of healthcare software and systems
• Strong problem-solving and troubleshooting abilities

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance

Pay

The pay range for this position is $28,500.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.