Member Experience Specialist

Responsibilities

• Greet and check in clients, creating a warm, professional, and welcoming experience
• Educate pet parents on Sparkle services, add-ons, and membership options
• Drive membership sales and conversion through confident, solution based conversations
• Manage appointment scheduling, check-out, and payment processing
• Support daily salon operations, including phone calls, confirmations, and follow-ups
• Maintain a clean, organized, and polished front desk and lobby area
• Partner with groomers, bathers, and salon leadership to ensure smooth service flow
• Resolve basic client questions or concerns with empathy and professionalism

Requirements

• Outgoing, organized, and confident personality
• Strong sense of ownership and attention to detail
• Passion for customer service

Qualifications

• Experience in sales, retail, hospitality, or customer service preferred
• Experience working in a membership-based or service-driven environment a plus
• Comfort discussing pricing, promotions, and packages
• Experience with booking or POS systems preferred

Skills

• Excellent communication skills
• Customer service orientation
• Confidence in product knowledge and sales techniques

Benefits

• Competitive hourly pay
• Incentive compensation based on membership sales and conversion
• Flexible part-time scheduling
• Opportunities for professional development and career growth
• Discounted pet care services

Pay

Competitive hourly pay

Schedule

Flexible part-time scheduling