Member Experience Specialist

About the role

You'll help run front-of-house and member experience at our York studio. From the first welcome to the last goodbye, you'll keep standards high and the studio experience consistent.

Responsibilities

• Help run front-of-house and member experience at our York studio
• Keep standards high and the studio experience consistent
• Handle enquiries, bookings, and day-to-day member support
• Comfortable working in a fast-paced studio environment
• Confident handling enquiries, bookings, and day-to-day member support

Requirements

• Strong communication and people skills
• Organised, reliable, and comfortable working in a fast-paced studio environment
• Confident handling enquiries, bookings, and day-toomember support
• A genuine interest in health, fitness, and creating great customer experiences

Qualifications

• Flexible availability to work shifts, including some evenings and weekends

Benefits

• Part-time and full-time opportunities in York
• Transparent pay progression based on experience and impact
• Structured feedback and regular check-ins
• Opportunities to grow with us as we expand
• A supportive team culture with clear standards

About Rise

We run reformer Pilates studios in Jesmond, Yarm, and soon in York. We're building something where the standard doesn't slip - every class, every instructor, every studio.

Contact

Email business@risereformerpilates.com.