Member Experience Specialist

Position Overview

Dragons Elite Athletics is seeking a dynamic and knowledgeable Member Experience Specialist to serve as the face and voice of our membership experience. This role is ideal for someone who thrives in a high-energy athletic environment and is passionate about fitness, customer engagement, and sales.

Key Responsibilities

• Serve as the primary expert on all membership models, packages, pricing, and promotions
• Educate prospective and current members on program offerings and recommend best-fit solutions
• Drive new membership sales and upgrades through tours, consultations, and follow-ups
• Maintain and exceed monthly KPI targets
• Deliver a welcoming, high-touch experience for all members and guests
• Build strong relationships to enhance retention and community engagement
• Proactively address member questions, concerns, and feedback
• Aid in the onboarding of new members to ensure a seamless start
• Act as a positive, professional representative of Dragons Elite Athletics both in-person and online
• Promote events, programs, and special offers
• Assist with community outreach and partnership initiatives
• Manage membership accounts, billing inquiries, and CRM updates
• Track sales performance and maintain accurate records
• Assist with scheduling and general front-desk operations
• Ensure all processes align with company policies and standards

Qualifications

• 1–3+ years of experience in sales, customer service, or fitness/wellness environments
• Strong communication and interpersonal skills
• Proven ability to meet or exceed sales goals
• Highly organized with attention to detail
• Comfortable with CRM systems and basic administrative tools
• Passion for fitness, athletics, and community building

Preferred Qualifications

• Experience in a gym, athletic training facility, or membership-based business
• Background in youth athletics or performance training programs
• Social media or marketing experience

Compensation & Benefits

• Competitive base pay + commission/bonus structure
• Complimentary membership opportunities
• Opportunities for growth and advancement
• Ongoing training and development

Why Join Dragons Elite Athletics?

At Dragons Elite Athletics, we are committed to developing athletes and building a strong, supportive community. As a Brand Ambassador, you will play a vital role in shaping the member journey while contributing to the growth and success of our brand.