Member Experience Sales Associate - Wallingford

About the role

We’re looking for enthusiastic, dedicated team members to join the Orangetheory Fitness Afterburn Coaching Team. Our mission is to deliver proven fitness results for a healthier world, and we’re seeking individuals who share our passion for helping others achieve their fitness goals.

Responsibilities

• Demonstrate dedication to ensuring maximum member experience satisfaction.
• Consistently strive for and achieve outstanding member service while meeting and/or exceeding key performance standards.
• Promote enthusiasm for fitness and the OTF brand by assisting new members in starting their fitness journey.
• Cultivate genuine, experience-focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience to all members and guests, inspiring them to pursue fitness goals within our community.
• Demonstrate a commitment to maintaining a safe and clean studio environment for members and guests.

Requirements

• Positive, genuine, and passionate – self-motivated, eager to learn, enjoy interacting, helping others, and caring about the well-being of others.
• Exceptional interpersonal skills and customer service focus, willing to go above and beyond to provide excellent service.
• One year or more of related experience in a similar role.

Qualifications

• Customer service experience preferred.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.

Skills

• Excellent customer service skills.
• Ability to build positive relationships with members and guests.
• Strong organizational and time management skills.

Benefits & Perks

• Opportunities for advancement within the company.
• Free workout sessions at Orangetheory Fitness locations.
• Flexible schedule options.
• 401(k) plan.
• Dental and vision insurance.
• Supplemental insurance options.
• Potential for paid time off and medical insurance after a specified period.

Disclaimers

• This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness franchises, Afterburn Coaching, LLC.
• Afterburn participates in the federal government's E-Verify program.
• We are an Equal Opportunity Employer and comply with all applicable laws.