Member Experience Sales Associate - Cape Coral

About the role

We’re looking for high caliber results-driven team members to join the Orangetheory Fitness Afterburn Coaching Team. Our mission is to deliver proven fitness results for a healthier world and we’re passionate about helping everyone achieve life-changing results.

Responsibilities

• Demonstrate dedication to ensuring maximum member experience satisfaction.
• Consistently strive for and achieve outstanding member service while consistently meeting and/or exceeding key performance standards.
• Promote enthusiasm for fitness and the OTF brand by assisting new members to embark on their fitness journey.
• Cultivate genuine, experience-focused connections with members and guests, including but not limited to answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience to all members and guests—generating inspiration that leads to fitness goal pursuit with our community.
• Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests.

Requirements

• Positive, genuine, and passionate – self-motivated, eager to learn, enjoy interacting, helping others and sincerely care about the well-being of others.
• Possess exceptional interpersonal skills and are customer service focused with a willingness to deliver above and beyond levels of service as well as eager to seek opportunities to develop and contribute valuably.
• Have 1+ years of related experience in a similar role.

Qualifications

• Customer service focused.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and priorities.

Skills

• Customer service skills.
• Teamwork and collaboration.
• Problem-solving and decision-making skills.
• Effective communication skills.

Benefits & Perks

• Opportunities for advancement.
• WORKOUT FOR FREE!
• Casual/Fitness Dress-code.
• Flexible schedule.
• 401K Plan.
• Dental and vision insurance plans.
• Supplemental insurance plans such as hospital, indemnity, and critical illness.
• Potential for PTO benefits and medical insurance after initial measurement period.

Disclaimers

• This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, Afterburn Coaching, LLC.
• Afterburn participates in the federal government's E-Verify Program.
• E-Verify Participation
• Right to Work
• Afterburn provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
• EEO is the Law
• EEO is the Law supplement
• Afterburn is an Employment-at-Will Employer