Member Experience Representative (Rockaway YMCA)

Key Responsibilities

• Build and engage our community.
• Enthusiastically greet and welcome everyone who enters the Branch with a smile, as quickly as they enter as is possible (staff says hello first!).
• Provide a positive experience with every interaction, in person and over the telephone.
• Answer the telephone with a smile, in a friendly and inviting manner, using the standard YMCA greeting.
• Offer all guests and prospective members a tour of the facility.
• De-escalate difficult situations according to Y standards and utilizing the 4 A’s (Apologize, Ask, Acknowledge, Act).
• Dialog with any member that is considering cancelling their membership to provide information to the Membership Sales and Engagement Director.
• Make valuable use of any downtime by working on additional assignments.
• Represent the Y brand in a professional manner.
• Arrive promptly for each scheduled shift with a positive attitude and high level of energy.
• Wear your staff uniform and visible name tag.
• Use professional communication to engage constituents in the Y.
• Congduct yourself as a team player and support co-workers and all staff at all times, in speech and in actions.
• Congduct yourself according to the YMCA values of caring, honesty, respect and responsibility.
• Other activities and duties as needed that address the ongoing health and well-being of our staff members.

Desired Skills & Experience

• A high school diploma or equivalent.
• College credits preferred.
• One to two years of customer service experience.
• Knowledge of Microsoft Office and computer literate.
• Strong interpersonal skills with the ability to quickly build rapport and credibility.
• Entrepreneurial spirit with the willingness to support team members by covering additional shifts at times.
• Ability to work in a fast-paced environment and deal with pressure.
• Excellent communication and problem-solving skills.
• Entrepreneurial spirit with the ability to work a variety of hours, including daytime, evenings and weekends.

Benefits

The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure and/or the number of hours scheduled to work.

How to Apply

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization. If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.