Member Experience Representative I (La Central YMCA)

Key Responsibilities

• Build and engage our community
• Enthusiastically greet and welcome everyone who enters the Branch with a smile as quickly as possible (staff says hello first!)
• Provide a positive experience with every interaction in person and over the telephone
• Answer the telephone in a friendly and inviting manner, using the standard YMCA greeting
• Offer all guests and prospective members a tour of the facility
• De-escalate difficult situations according to Y standards and utilize the 4 A’s (Apologize, Ask, Acknowledge, Act)
• Converse with any member who is considering canceling their membership, in order to provide information to the Director
• Make valuable use of any downtime by working on additional assignments

Desired Skills & Experience

• A High School Diploma or equivalent required
• Coursework toward a bachelor’s degree is preferred
• Two (2) to three (3) years of customer service experience required
• Strong interpersonal skills with the ability to quickly build rapport and credibility
• Entrepreneurial spirit with the willingness to support team members by covering additional shifts at times
• Ability to work in a fast-paced environment and deal with pressure
• Excellent customer service skills and solution-oriented
• Computer literate with knowledge of Microsoft Office

Benefits

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work.

How to Apply

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization. If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.