Member Experience Manager, The Woodlands Country Club
BoardRoom magazine · The Woodlands, TX · 2 wk ago
Business DevelopmentFull-time
About the role
Communications, Programming Execution, Technology, Team Coordination, and Daily Member Experience Support.
Responsibilities
- Anticipate and address member needs promptly and effectively.
- Forge strong connections with members and guests to enhance their overall experience.
- Execute programming and technology initiatives to support member engagement and satisfaction.
- Coordinate with team members to ensure seamless operations and exceptional service delivery.
- Support daily member experience by managing inquiries and ensuring smooth interactions.
Requirements
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Proficiency in relevant software and technologies.
- Strong organizational and problem-solving abilities.
- Passion for service and a commitment to excellence.
Qualifications
- Bachelor's degree in a related field or equivalent experience.
- Minimum 2 years of experience in a customer service or hospitality role.
- Experience with member management systems and event planning is preferred.
Skills
- Customer service skills.
- Event planning and coordination.
- Technology proficiency (e.g., CRM systems).
- Communication and interpersonal skills.
- Team leadership and coordination.
Benefits
- Comprehensive health insurance coverage.
- Flexible work schedule.
- Professional development opportunities.
- Employee discounts on club amenities.
Pay
Competitive salary based on experience and qualifications.
Schedule
Full-time position with flexible hours to accommodate member needs.