Member Experience Manager - Los Angeles

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. As teammates, we encourage new ideas and celebrate every win. We’re committed to creating an inclusive, respectful environment that embraces individuality and diversity of thought. Industrious has been recognized as one of America’s 500 fastest-growing companies by Inc. Magazine and one of Forbes’ Best Startup Employers.

About the role

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Los Angeles, CA. Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your location, you rely on your business sense to organize details and communications for smooth operations. You’re comfortable engaging with CEOs and thrive in a consultative sales approach by uncovering and solving people’s needs. You pull together remarkable events and represent Industrious in your local market, actively identifying potential members to deliver an exceptional workplace experience.

In a year you’ll know you’re successful if:

• You confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions.
• You know what your community loves and create programming they enjoy and share (even on Instagram!).

Responsibilities

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Operate machines/appliances such as printers, dishwashers, blenders, snack carts, knives, and kitchen utensils.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals and equipment.
• Ensure work areas are kept sanitary and all safety protocols are followed.

Requirements

• No member request is too big or too small for you to handle.
• Energized by people and work well in a team.
• Attention to detail is something people comment on.
• Resilient; you know growth comes from embracing challenging and unpredictable days.
• Willing to get your hands dirty one minute and think big picture the next.

Pay

The annual base compensation range for this role starts at $71,000. The successful candidate's actual base compensation will be based on work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for up to $11,000 in performance-related bonus pay.

Benefits

• Heavily subsidized healthcare plans.
• Generous paid time off.
• Wellness programs.
• Professional development grants.
• 401k plan.
• Commuter benefits.
• Other perks and benefits, subject to eligibility criteria and company policies.