Member Experience Manager- Grafton, MA

Responsibilities

• Lead the personal training team and lead member experience at the club
• Follow up on sales leads and build a pipeline of prospective new members
• Actively participate in community-sponsored events and other outside opportunities to promote the club
• Network within the fitness industry and other outside industries to drive recognition and interest in the club
• Give tours to prospective members and enrolling prospects after tour process
• Provide good member service to members and prospective members and assist in resolving issues that arise.
• All other duties as assigned

Qualifications

• Current CPR, AED and personal training certification(s) are required
• A current nationally recognized certification such as NASM or ACE is preferred
• Previous PT experience is preferred in either a fitness facility or private training environment
• Previous sales experience, preferably in the fitness industry
• Previous experience with fitness club management software (Club O/S, Club Ready, apps like My Fitness Pal) is a plus
• Desire to be in sales and willing to call prospects and market our club and membership
• Superior communication skills (verbal & written) with the ability to connect with people while motivating them to achieve their goals

Pay

Guaranteed hourly administrative time plus ongoing commissions

Schedule

Not specified

Benefits

Benefits for full time employees include 3 paid weeks off, CPR recertifications, and Credits for Continuing Education

Skills

Current CPR, AED and personal training certification(s), current nationally recognized certification such as NASM or ACE, previous PT experience in a fitness facility or private training environment, previous sales experience in the fitness industry, experience with fitness club management software, desire to be in sales, superior communication skills (verbal & written)