Member Experience Leader

Key Responsibilities

• Membership & Training Sales – Primary Focus
• Proactively generate leads, conduct outreach, and close sales to grow gym membership and personal training services.
• Develop and execute strategies to meet and exceed membership and revenue goals.
• Build relationships with prospective and current members to enhance retention and upsell training services.
• Utilize sales scripts, follow-up processes, and CRM tools to track and convert leads.
• Community & Brand Growth
• Actively network and build partnerships with local businesses, schools, and influencers to drive brand awareness and attract new members.
• Plan and execute community events, promotions, and engagement campaigns that increase club exposure.
• Promote Anytime Fitness’ mission through social media, referrals, and outreach initiatives.
• Teamwork & Culture Building
• Work with and assist staff to ensure outstanding member experiences and sales performance.
• Develop a high-energy, results-driven culture focused on accountability, teamwork, and customer service.
• Participate in team meetings on sales techniques, service excellence, and gym operations.
• Operational Excellence
• Manage daily club operations to ensure a clean, welcoming, and efficient facility.
• Maintain and monitor key performance metrics and implement strategies for continuous improvement.
• Ensure the club delivers an exceptional first impression to every visitor.

Job Requirements

• The ideal candidate is a self-motivated, results-oriented leader with a passion for fitness and sales.
• Prior sales experience is required (fitness industry experience is a plus but not necessary).
• Strong ability to connect with people, influence decisions, and close sales.
• Highly driven to meet and exceed performance goals.
• Excellent communication, organization, and time management skills.
• Comfortable with technology, CRM systems, and social media marketing.
• Availability to work flexible hours, including evenings and 1 or more Saturdays a month.

Qualifications

(Shifts can start as early as 9am and end as late as 7pm)