Member Experience & Front Desk Specialist (In-Office)

Qualifications

• Associate’s or undergraduate degree or one-year equivalent professional experience in related field (call center, sales, or membership recruitment).
• Experience with customer relationship management and registration systems.
• High attention to detail; completes tasks thoroughly with an eye for detail and attention to accuracy.
• Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to set priorities, multi-task and meet deadlines in a fast-paced environment.
• Demonstrated ability to work with general supervision; must be self-motivated to complete tasks and ask for support when needed.
• Ability to maintain confidentiality.
• Accepts and promotes the values of the Girl Scout Promise and Law.

PREFERRED SKILLS

• 1-3 years of direct sales experience.
• Bilingual (English/Spanish).
• Experience using Salesforce CRM database.
• Proficient in Microsoft Office package: Word, Excel, OneNote, and Outlook.
• Ability to learn new databases and online tools quickly.
• Critical and strategic thinker.
• Ability to exercise discretion, initiative, and appropriate judgment in making sound decisions and in developing solutions to problems.
• Strong organizational and time management skills.
• Knowledge of Girl Scout organization including: mission and programs.

Working Conditions

• Willingness or ability to work flexible hours, including some nights and weekends.
• Continuous work as a team member and ability to work independently with some supervision.
• Frequent work under stress and under pressure of deadlines with overlapping projects.

Physical Requirements

• Capable of viewing a computer monitor for long periods.
• Frequent sitting, bending and twisting upper body.
• Capable of lifting up to 30 lbs.