Member Experience Expert

About the role

This role helps ensure our culture is clean, friendly, and well-maintained. Experts strive to ensure our members are happy, motivated, and get an amazing experience every time they walk in.

Responsibilities

• Greet each member by name when possible when they are arriving and leaving the club
• Make 10 calls per open hour to outgoing marketing calls per shift
• Conduct membership tours and sell memberships when needed
• Meet minimum expectations on KPI such as Appt Closing, SS Booking and Referrals
• Ensure all members scan in correctly and clear up any check-in alerts
• Clean assigned area daily
• Maintain club inventory
• Communicate with members and evaluate their needs
• Handle complaints from customers
• Act as our club’s representative and set an example for our staff

Requirements

• Willingness to help clean and make calls when needed

Qualifications

• Not specified

Skills

• Not specified

Benefits

• Not specified

Pay

$14.00 - $16.00 per hour

Schedule

• Monday to Friday
• 4-hour shift
• 8-hour shift

About Workout Anytime

Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024! Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.

Strategic Drivers

• Think Big
• Keep It Simple
• Do It With Integrity