Member Experience Director

Key Responsibilities

• Create, implement, and promote a variety of programs and events for members of all ages.
• Focus on providing engaging educational and recreational activities, with special attention to youth programming.
• Lead the development and execution of creative, innovative activities that align with the Clubs mission, ensuring events are engaging, enjoyable, and inclusive for all age groups.
• Hire, train, and manage a team of youth staff. Provide guidance, mentorship, and support to ensure exceptional service and smooth event operations.
• Be responsible for ensuring adequate coverage for youth programs in the event of staff call-outs.
• Develop, manage, and monitor the budget for the lifestyle department. Ensure all programs and events are cost-effective while maintaining a high level of quality and member satisfaction.
• Ensure all activities adhere to safety protocols and regulatory requirements. Conduct regular assessments to maintain safe environments for all participants, particularly for youth programming.
• Work closely with department heads (Food & Beverage, Golf, Tennis, Aquatics) to integrate their services into lifestyle programming. Collaborate to create seamless, coordinated events that enhance the overall member experience.
• Effectively communicate with members and guests to promote upcoming events and activities. Collaborate with the marketing team to create promotional materials and strategies to maximize event participation.
• Continuously assess the effectiveness of programs and events through member feedback and performance metrics. Make adjustments as needed to improve programming and ensure overall member satisfaction.
• Manage administrative tasks related to scheduling, registrations, event coordination, and reporting. Track program attendance, performance, and budget expenditures.
• Perform other duties as assigned to support the success of lifestyle programming and the overall operation of the Club.

Education/Experience/Skills

• Bachelor’s Degree in education, event management, or recreation preferred.
• Minimum of two years related work experience in childcare and events.
• Must possess CPR and First Aid certification.
• Experience in educational program development and implementation.
• Must have knowledge of age-appropriate activities and enjoy working with all age groups.
• Proficient in Outlook, internet applications, knowledge of MS Word, Excel, and PowerPoint applications.
• Able to establish and maintain effective relationships with members, guests, clients, and employees.
• Knowledge of and ability to perform required role in emergency situations.
• Strong organizational skills required.
• Must work in a safe, prudent, and organized manner.
• Must possess excellent communication skills including strong verbal, written, and positive interpersonal skills.
• Able to interact effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels.
• Demonstrated results-oriented and capable of working with minimal direction.
• Able to work in a fast-paced environment.