Member Experience Coordinator - New Gym Opening

Key Responsibilities

• Provide exceptional service to all visitors, students, and families by maintaining a welcoming and professional front desk presence.
• Manage and respond to family inquiries regarding class offerings, enrollment, policies, and scheduling with accuracy and care.
• Handle incoming calls, process tuition and fee payments, and resolve customer concerns with empathy and efficiency.
• Follow up with families or prospects via phone or email to check in on satisfaction and support ongoing engagement.
• Cook up communication between parents, coaches, and management by relaying messages and assisting with questions.
• Lead facility tours for prospective families, promoting programs and membership opportunities.
• Aid with enrollment processes and maintain accurate student and family records in the registration system.
• Support coaches during classes and events by offering first aid assistance and helping with basic facility needs.
• Monitor and maintain a clean, organized, and welcoming lobby and facility environment.
• Oversee and support front desk administrative functions such as scheduling, data entry, and reporting.
• Complete additional duties and special projects as assigned by the General Manager or leadership team.
• Perform other duties as assigned.

Core Competencies

• Exceptional verbal and written communication skills
• Strong interpersonal skills and a friendly, approachable demeanor
• High level of professionalism, patience, and attention to detail
• Customer-focused with a passion for delivering outstanding experiences
• Strong organizational and problem-solving abilities
• Ability to multitask and remain composed in a fast-paced environment
• Proficiency in Microsoft Office, Google Suite, and basic data systems
• Dependable and self-motivated with a team-player mindset

Requirements

• Required Qualifications: High school diploma or equivalent required; associate’s or bachelor’s degree preferred. Minimum of 3 years of experience in customer service, administrative support, or retail (required). At least 1 year of experience in youth sports, recreation, or education environments (preferred).
• Certifications: CPR, First Aid, and SafeSport certification (or willingness to obtain) preferred.

Work Schedule & Environment

• Includes afternoon, evening, and weekend shifts
• Must be available during high-traffic times (e.g., class transitions, events, and peak seasons)
• Indoor work environment with regular interactions with children, families, and staff

Physical Requirements

• Prolonged periods of sitting, standing, and walking
• Frequent use of hands and fingers to handle or operate office equipment, such as keyboards, phone, and printers
• Occasional standing, bending, reaching, and lifting office supplies or materials up to 25 lbs
• Regularly required to communicate clearly and effectively via phone, email, and in person

Benefits

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.