Member Experience Associate (Sales) - $23/hr + commissions!

AAA Madera – Full-time, onsite role that includes Saturday work and rotation between branch locations based on business needs.

Why Work For Us

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position
• 401k matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Comprehensive benefits – medical, dental, vision, and wellness program
• Paid holidays
• Paid time off accrued monthly, plus an additional 24 hours per year earmarked for volunteer activities
• Collaborative environment that values contributions to exceptional member service
• Free AAA Classic Membership
• AAA product discounts
• Tuition reimbursement program

About the Role

The Member Experience Associate delivers outstanding service and value to Members through genuine care, personal service, and meeting needs across multiple branch locations. This role is directly accountable for achieving individual sales targets while supporting overall branch success. Responsibilities include fundamental customer interactions, member services, and product sales, with a focus on consultative sales techniques to uncover needs and close opportunities.

Responsibilities

• Perform fundamental customer interactions, including member services and product sales, while adhering to branch operations, standard operating procedures, and compliance requirements
• Demonstrate proficiency with AAA products and services, including but not limited to:
  • Member Experience
  • Member Services
  • Concierge
  • DMV/MVD
  • Auto Travel
  • Unlicensed Insurance Services
  • Smart Home Security
• Meet or exceed individual sales goals through consultative sales techniques, uncovering member needs, presenting solutions, and closing opportunities
• Promote AAA products and services to achieve individual and branch goals, reinforcing the value of Membership regardless of location
• Understand and anticipate member needs, adapting solutions to each branch environment
• Build cross-functional skills across all fundamental and growth skills to flex between service and sales responsibilities as needed
• Ensure process implementation and compliance with standard operating procedures across all assigned branches

Requirements

• High School Diploma or GED
• 2-4 years of work experience, with at least 1 year in a sales role (required)
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued
• Strong customer service orientation, adaptability, and active listening skills
• Proven ability to meet or exceed sales goals in prior roles
• Proficiency with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes
• Strong knowledge of all AAA products, services, and operations
• Demonstrated drive for results, effective communication, and teamwork
• Willingness to travel and flexibility to cover shifts at multiple locations, including Saturdays
• Bonding, fingerprinting, and P&C licensing may be required depending on branch needs

Preferred Qualifications

• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets
• Prior customer service experience

Working Environment

• Works in a variety of branch office environments, including standing, walking, or sitting at a desk, table, or computer workstation for extended periods
• Flexibility to work shifts at multiple locations, including Saturdays
• Primarily an office job with physical requirements including standing, sitting, bending, and lifting (up to 15 pounds)
• Approximately 50-80% of time spent using a personal computer or video display terminal
• May travel by car, plane, or other transportation to attend business meetings

Pay

• Starting hourly rates vary by region, ranging from $23.00 to $26.95 per hour
• Competitive hourly base plus commissions
• Incentive plan with potential earnings between $270 - $3,500 annually, contingent on performance