Member Experience Associate Part Time

About the Role

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Members carry out job functions and responsibilities as assigned, support club policies, procedures, and compliance, and strive for flawless execution while holding themselves accountable.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follows the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures, including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Records register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensures the execution of repack awareness guidelines by inspecting known repack articles.
• Monitors member and visitor traffic entering and exiting the club.
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Member and Club Standards

• Deliver service excellence through all points of contact and resolve or de-escalate member concerns.
• Ensure a safe and positive environment and experience for members.
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Work as a team to deliver GOLD club standards daily: Fast, Friendly, Full, Fresh, Clean.
• Maintain a "Grand Opening Look" daily—clean and organized, inside and out.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and its positive impact on the business.

Qualifications

• Strong interpersonal skills and attention to detail.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states:
  • Indiana – At least 19 years of age
  • Delaware – At least 21 years of age

Environmental Job Conditions

• All the time is spent standing and moving about on hard surfaces.
• Will at times require bending, pulling, reaching, stooping, and climbing ladders/step stools.
• May require occasional lifting up to 30 lbs.
• Exposure to both indoor and outdoor temperatures.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. *Eligibility requirements vary by position.
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan: Company match available to team members 18 and older.
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.

Pay

The pay range for this position is $17.00 - $20.50 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.