Member Experience Associate - P&C Licensing Required

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. The posting includes: "Why Work For Us?" with benefits: Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position; 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period; Benefits – Medical, Dental, Vision, wellness program and more!; Paid Holidays; Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.; Collaborative Environment – AAA will value your contribution to providing exceptional service to our members; Free AAA Classic Membership; AAA Product Discounts; Tuition Reimbursement Program; Additional Details: Competitive hourly base + commissions. Thus we have Pay (Great Pay, incentive plan, commissions), Benefits (401k, medical/dental/vision, wellness, paid holidays, PTO, volunteer hours, free membership, discounts, tuition reimbursement). Also maybe "Schedule": mentions full time, on-site, Saturdays, travel between locations, flexible shifts, etc. So we can have a Schedule section. Also "About the role": summary paragraph about Member Experience Associate responsibilities. "Responsibilities": essential functions list. "Requirements": Minimum Qualifications (education/experience/license) and maybe "Qualifications" could be Preferred Qualifications. "Skills": Knowledge And Skills section. We must not repeat job title as heading. No Job ID. We must remove boilerplate like EEO etc. Not present. We must not include sections with filler like "commensurate with experience". Not present. We need to preserve all substantive info. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide which content goes where. Let's extract: Why Work For Us? (Benefits) list: - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members - Free AAA Classic Membership - AAA Product Discounts - Tuition Reimbursement Program - Additional Details: Competitive hourly base + commissions Thus Benefits section can include many of these. Pay section can include Great Pay, incentive plan, commissions. But we can also combine Pay and Benefits? The instruction: prefer a few substantive sections over many thin ones. So maybe we have sections: About the role, Responsibilities, Requirements (minimum qualifications), Preferred Qualifications (or Qualifications), Skills, Benefits (including pay, 401k, etc.), Schedule. But we need to avoid duplication. Let's structure:

  About the role

  Summary paragraph: The Member Experience Associate (MEA) is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. MEAs must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. This is an on-site role, working full time at our Reno Branch location, including Saturdays.*

  Note: The asterisk maybe footnote; we keep.

  Responsibilities

  • Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Insurance Services, Smart Home Security.
  • Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals.
  • Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
  • Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
  • Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.
  But we need to avoid duplication; the first bullet includes list of areas; we can keep as is.

  Requirements

  Minimum Qualifications:

  • High School Diploma/GED
  • 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
  • Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
  • Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables on time; Continues to move forward toward goal achievement
  • Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Teamwork: Develop quality relationships with peers, leaders and internal partners. Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
  • Current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.
  But we also have "Preferred Qualifications". Could be separate

  Preferred Qualifications

  or combine into Qualifications. The instruction says use headings like Qualifications. We could have a single Qualifications section containing both minimum and preferred. But better to separate? The instruction: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have Requirements and Qualifications separate. Let's do Requirements = Minimum Qualifications, Qualifications = Preferred Qualifications. Thus:

  Qualifications

  Preferred Qualifications:

  • Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
  • Customer Service experience.
  • Outbound sales experience.
  • Nevada Personal Lines License or P&C License.

  Skills

  Knowledge And Skills:

  • Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
  • Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations. Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business. Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
  • Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
  • Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.

  Benefits

  • Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
  • Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program
  • Competitive hourly base + commissions

  Schedule

  This is an on-site role, working full time at our Reno Branch location, including Saturdays. Must be flexible with work shifts and able to travel between locations regularly, including Saturdays. Must be available to work in different branch locations, and work on Saturdays. May travel by car, plane or other form of transportation to attend business meetings.

  We need to ensure we didn't repeat content. The About the role already mentioned on-site full time Reno Branch including Saturdays. Schedule repeats some but okay. Check for any missing substantive info: "Essential Functions Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member ExperienceMember ServicesConciergeDMV/MVDAuto TravelInsurance ServicesSmart Home Security". We captured that in responsibilities bullet. Also "Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need." Not captured. Could add bullet. Also "Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals." Already bullet. Also "Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location." bullet. Also "Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment." bullet. Also "Knowledge And Skills" we captured. Also "Education & Experience / Licenses & Certification Minimum Qualifications" we captured. Also "Preferred Qualifications" captured. Also "Working Environment / Minimum Physical Requirements" we haven't captured. Need to include maybe in a section like "Working Environment" or incorporate into Skills or Requirements? Could add a section "Working Environment". But allowed headings list includes only those examples; but we can add others if needed? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are typical but we could add others if needed. However to be safe, we could incorporate physical requirements into Skills or Requirements. Perhaps add a bullet under Skills: "Physical Requirements: Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required. Must be flexible with work shifts and able to travel between locations regularly, including Saturdays. Must be available to work in different branch locations, and work on Saturdays. This is primarily