Member Experience Associate

AAA offers a competitive compensation package and comprehensive benefits for this role.

Benefits

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position
• 401k matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Medical, dental, and vision insurance
• Wellness program
• Paid holidays
• Paid time off – accrued monthly, with an additional 24 hours per year earmarked for volunteer activities
• Free AAA Classic Membership
• AAA product discounts
• Tuition reimbursement program

About the Role

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. This role is directly accountable for achieving individual sales targets while supporting overall branch success. The position rotates between branches depending on business needs.

This is an onsite role at our branch located in Farmington, UT. Pay is $21/hour + commission. Must have availability on Saturdays.

Responsibilities

• Perform fundamental customer interactions, including Member Services and product sales, while adhering to branch operations, standard operating procedures, and compliance requirements
• Demonstrate proficiency with AAA products and services, including:
  • Member Experience
  • Member Services
  • Concierge
  • DMV/MVD
  • Auto Travel
  • Unlicensed Insurance Services
  • Smart Home Security
• Meet individual sales goals by applying consultative sales techniques to uncover needs, present solutions, and close opportunities
• Promote AAA products and services to achieve individual and branch goals, reinforcing the value of Membership regardless of location
• Understand and anticipate Member needs, identifying and recommending relevant solutions while adapting to each branch environment
• Build cross-functional skills across all fundamental and growth skills to flex between service and sales responsibilities as needed
• Ensure process implementation and compliance with standard operating procedures across all assigned branches

Requirements

• High School Diploma or GED
• 2-4 years of work experience, with at least 1 year in a sales role (required)
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued
• Current and valid Driver’s License; bonding/fingerprinting and P&C licensing may be required depending on branch needs
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations, including Saturdays

Skills

• Customer Service: Professional and friendly attitude, problem-solving skills, and ability to adapt to different branch teams and Member bases. Strong communication skills to increase the value of Membership with each interaction.
• Sales: Proven ability to meet or exceed sales goals. Active listener and adaptable thinker who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
• Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of AAA products, services, and operations.
• Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches.
• Drive for Results: Focuses on desired outcomes and takes necessary steps to meet deliverables on time.
• Communication: Clearly conveys information and ideas to engage audiences and help them understand and retain the message.
• Teamwork: Develops quality relationships with peers, leaders, and internal partners.

Pay

$21/hour + commission

Schedule

• Onsite role at Farmington, UT branch
• Must have availability on Saturdays
• Flexibility to travel between branch locations as needed

Working Environment

• Works in a variety of branch office environments, including standing, walking, or sitting at a desk, table, or computer workstation for extended periods
• Physical requirements include standing, sitting, bending, and lifting (up to 15 pounds)
• Approximately 50-80% of time spent using a personal computer or video display terminal
• May require travel by car, plane, or other forms of transportation for business meetings