Member Experience Associate

About the role

The Member Experience Associate delivers outstanding service and value to Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to service delivery, the associate is directly accountable for achieving individual sales targets. This role rotates between branches based on business needs and is an onsite position at the Salt Lake City, UT branch. Availability for rotating Saturdays is required.

Responsibilities

• Perform fundamental customer interactions including Member Services and product sales.
• Be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance (Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, Smart Home Security).
• Meet individual sales goals while applying consultative sales techniques to uncover needs, present solutions, and close opportunities.
• Promote AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
• Understand and anticipate Member needs, identify and recommend relevant solutions, and demonstrate flexibility in adapting solutions to each branch environment.

Requirements

• High School Diploma or GED.
• 2‑4 years of work experience, with at least 1 year in a sales role (sales experience required).
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued.
• Drive for Results: focuses on desired end results, takes steps to meet deliverables on time, and continues toward goal achievement.
• Communicate Effectively: clearly conveys information and ideas to individuals or groups in an engaging manner that aids understanding and retention.
• Teamwork: develops quality relationships with peers, leaders, and internal partners.
• Demonstrates adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Current and valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.

Qualifications

• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
• Customer service experience.