Member Experience Associate

AAA offers a competitive compensation package and a collaborative work environment that values exceptional service to our members.

Benefits

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position
• 401k matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Medical, dental, and vision insurance
• Wellness program
• Paid holidays
• Paid time off accrued monthly, with an additional 24 hours per year earmarked for volunteer activities
• Free AAA Classic Membership
• AAA product discounts
• Tuition reimbursement program

About the Role

The Member Experience Associate delivers outstanding service and value to AAA Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. This role is directly accountable for achieving individual sales targets and rotates between branches based on business needs.

Starting rates vary by region, ranging from $23.00 to $26.95 hourly, plus commissions. The role is subject to an incentive plan with potential annual earnings between $270 and $3,500, contingent on performance.

Responsibilities

• Perform fundamental customer interactions, including member services and product sales
• Adhere to branch operations in accordance with standard operating procedures and compliance requirements for:
  • Member Experience
  • Member Services
  • Concierge
  • DMV/MVD
  • Auto Travel
  • Unlicensed Insurance Services
  • Smart Home Security
• Meet individual sales goals by applying consultative sales techniques to uncover needs, present solutions, and close opportunities
• Promote AAA products and services to achieve individual and branch goals, reinforcing the value of Membership regardless of location
• Understand and anticipate member needs, recommending relevant solutions while adapting to each branch environment
• Build cross-functional skills across all fundamental and growth areas to flex between service and sales responsibilities as needed

Skills

• Customer Service: Professional and friendly attitude, problem-solving, adaptability to different branch teams and member bases, and ability to modify communication style for effectiveness
• Sales: Proven ability to meet or exceed sales goals, active listening, adaptable thinking, and strong communication to uncover needs, present solutions, and close sales
• Technical: Proficiency with multiple computer systems and applications, ability to adapt to varying system configurations, and strong knowledge of AAA products and services
• Operational Excellence: Ensure process implementation and compliance with standard operating procedures, maintain efficiencies in end-to-end workflows, and engage in daily activities to meet objectives

Requirements

• High School Diploma or GED
• 2-4 years of work experience, with at least 1 year in a sales role (required)
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued
• Current and valid Driver’s License; bonding, fingerprinting, and P&C licensing may be required depending on branch needs
• Demonstrated drive for results, effective communication, and teamwork
• Willingness to travel and flexibility to cover shifts at multiple locations, including Saturdays

Preferred Qualifications

• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets
• Prior customer service experience

Working Environment

• Works in a variety of branch office environments, including standing, walking, or sitting at a desk, table, or computer workstation for extended periods
• Flexibility to work shifts at multiple locations, including Saturdays
• Physical requirements include standing, sitting, bending, and lifting (up to 15 pounds)
• Approximately 50-80% of time spent using a personal computer or video display terminal
• May travel by car, plane, or other transportation to attend business meetings