Member Experience Associate - $24.60/hr + Commissions!

AAA Petaluma – Full-time, onsite position. Team Member will work 5 days a week including Saturdays.

Why Work For Us?

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position
• $1 for $1 company 401k match up to 6% of eligible earnings per pay period
• Medical, Dental, Vision, and wellness program benefits
• Paid holidays
• Paid Time Off accrued monthly, plus an additional 24 hours per year earmarked for volunteer activities
• Collaborative environment valuing exceptional service to members
• Free AAA Classic Membership
• AAA product discounts
• Tuition Reimbursement Program

About the Role

The Member Experience Associate delivers outstanding service and value to members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. This role is directly accountable for achieving individual sales targets and rotates between branches based on business needs.

Responsibilities

• Perform fundamental customer interactions including member services and product sales
• Be knowledgeable and proficient with AAA products and services, adhering to branch operations and compliance with standard operating procedures
• Products and services include:
  • Member Experience
  • Member Services
  • Concierge
  • DMV/MVD
  • Auto Travel
  • Unlicensed Insurance Services
  • Smart Home Security
• Perform duties across all seven fundamental skills as well as growth skills, dependent on branch need
• Meet individual sales goals using consultative sales techniques to uncover needs, present solutions, and close opportunities
• Promote AAA products and services to achieve individual and branch goals, reinforcing the value of membership
• Understand and anticipate member needs, recommend relevant solutions, and adapt to each branch environment

Skills

• Customer Service: Professional and friendly attitude, problem-solving, adaptability to different branch teams and member bases, agility in modifying communication style, and increasing the value of membership with each interaction
• Sales: Strong sales skills with a proven ability to meet or exceed goals, active listening, adaptability, and strong communication to uncover needs, present solutions, and close sales while maintaining consistency across locations
• Technical: Proficient with multiple computer systems and applications, ability to quickly adapt to varying system configurations or processes, and strong knowledge of all AAA products and services
• Operational Excellence: Ensure process implementation and compliance with standard operating procedures, maintain efficiencies in end-to-end flow, and engage in daily activities to meet larger goals

Requirements

• High School Diploma/GED
• 2-4 years of work experience, with at least 1 year in a sales role (required)
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued
• Drive for results, effective communication, and teamwork
• Adaptability, willingness to travel, and flexibility to cover shifts at multiple locations
• Bonding/fingerprinting and P&C licensing may be required depending on branch needs

Preferred Qualifications

• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets
• Customer service experience
• Bilingual Spanish speaking skills

Working Environment

• Works in a variety of branch office environments, including standing, walking, or sitting at a desk, table, or computer workstation for extended periods
• Flexible with work shifts and able to travel between locations regularly, including Saturdays
• Primarily an office job with physical requirements including standing, sitting, bending, and lifting (up to 15 pounds)
• Approximately 50-80% of time spent using a personal computer
• May travel by car, plane, or other transportation to attend business meetings

Pay

Starting rates vary by region, ranging from $23.00 to $26.95 hourly. This role is subject to an incentive plan that includes commissions, with most employees earning between $270 - $3,500 in incentives annually, contingent on performance.