Member Experience Associate - $23/hour + Commission

Why Work For Us?

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Medical, Dental, Vision, and wellness program benefits
• Paid holidays
• Paid Time Off – Team Members accrue paid time off monthly, with an additional 24 hours per year earmarked for volunteer activities depending on position
• Collaborative environment valuing contributions to exceptional member service
• Free AAA Classic Membership
• AAA product discounts
• Tuition Reimbursement Program

About the Role

The Member Experience Associate is primarily responsible for delivering outstanding service and value to Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. This role is directly accountable for achieving individual sales targets and rotates between branches based on business needs.

This is an onsite role at the Chico branch, 5 days a week, with a starting rate of $23/hour + commission. Must be open to working Saturdays. Bilingual Spanish professionals are a plus.

Responsibilities

• Perform fundamental customer interactions including Member Services and product sales
• Adhere to branch operations in accordance with standard operating procedures and compliance for:
  • Member Experience
  • Member Services
  • Concierge
  • DMV/MVD
  • Auto Travel
  • Unlicensed Insurance Services
  • Smart Home Security
• Meet individual sales goals using consultative sales techniques to uncover needs, present solutions, and close opportunities
• Promote AAA products and services to achieve individual and branch goals, reinforcing Membership value regardless of location
• Understand and anticipate Member needs, recommend relevant solutions, and adapt to each branch environment
• Build cross-functional skills across all fundamental and growth skills to flex between service and sales responsibilities as needed

Requirements

• High School Diploma or GED
• 2-4 years of work experience, with at least 1 year in a sales role (required)
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued
• Current and valid Driver’s License; bonding, fingerprinting, and P&C licensing may be required depending on branch needs
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations, including Saturdays

Skills

• Customer Service: Professional and friendly attitude, problem-solving resolution, ability to adapt to different branch teams and Member bases, agility in modifying communication style, and increasing Membership value with each interaction
• Sales: Strong sales skills with a proven ability to meet or exceed goals, active listening, adaptable thinking, and strong communication to uncover needs, present solutions, and close sales while maintaining consistency across locations
• Technical: Proficient with multiple computer systems and applications, ability to quickly adapt to varying system configurations or processes, and strong knowledge of all AAA products and services
• Operational Excellence: Ensures process implementation and compliance with standard operating procedures, drives efficiencies, and engages in daily activities to meet objectives
• Drive for Results: Focuses on desired end results, takes necessary steps to meet deliverables on time, and continues moving toward goal achievement
• Communicate Effectively: Clearly conveys information and ideas to engage the audience and help them understand and retain the message
• Teamwork: Develops quality relationships with peers, leaders, and internal partners

Preferred Qualifications

• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets
• Customer service experience
• Bilingual in Spanish

Working Environment

• Works in a variety of branch office environments requiring standing, walking, or sitting at a desk, table, or computer workstation for extended periods
• Flexible work shifts, including travel between locations and availability on Saturdays
• Primarily an office job with physical requirements including standing, sitting, bending, and lifting (up to 15 pounds)
• Approximately 50-80% of time spent using a personal computer or video display terminal
• May travel by car, plane, or other transportation to attend business meetings

Pay

Starting rates vary by region, ranging from $23.00 up to $26.95 hourly. This role includes an incentive plan with commissions. Most employees are expected to earn between $270 - $3,500 in incentives annually, contingent on performance.