Member Experience Ambassador Full Time

About the Role

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Members carry out job functions and responsibilities as assigned, support club policies and compliance, and act with honesty and integrity while maintaining a safe and positive environment for members and colleagues.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
• Resolves member concerns courteously and escalates issues to management when necessary.
• Maintains clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follows BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures, including cross-checking merchandise to member register receipts and verifying high-dollar items.
• Records register receipt discrepancies and notifies front line to rectify the situation immediately.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensures execution of repack awareness guidelines by inspecting known repack articles.
• Monitors member and visitor traffic entering and exiting the club.
• Responds to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintains high safety standards for members and team members.
• Inspects bags, backpacks, briefcases, and lunch boxes of team members, members, and vendors leaving the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Commits to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Ensures club standards: Fast, Friendly, Full, Fresh, Clean.
• Understands and uses production and financial performance reporting for your department.

Requirements

• Strong interpersonal skills and attention to detail.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age (19 in Indiana, 21 in Delaware).

Environmental Job Conditions

• All the time is spent standing and moving about on hard surfaces.
• Will at times require bending, pulling, reaching, stooping, and climbing ladders/step stools.
• May require occasional lifting up to 30 lbs.
• Exposure to both indoor and outdoor temperatures.

Benefits

• Weekly pay.
• Free BJ’s Memberships: complimentary Club Card Membership plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: choice of three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan with company match (available to team members 18 and older).
• Employee Stock Purchase Plan: accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.

Eligibility requirements vary by position.

Pay

The pay range for this position starts at $16.25 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.