Member Experience Advisor
About the role
Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At BlueOx Credit Union, a division of Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!
The Member Experience Advisor is a relationship-focused professional who delivers exceptional member experiences both in-person and through digital channels. The Member Experience Advisor will serve as a trusted financial guide—helping members open accounts, process consumer loans, and discover the right financial solutions for their needs. The Member Experience role combines relationship building, consultative sales, and financial expertise to deepen member loyalty and drive results.
At BlueOx Credit Union, a division of Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!
Responsibilities
- Engage members as their first point of contact—building relationships and uncovering needs through genuine conversation.
- Open new memberships, checking, savings, and specialty accounts while ensuring compliance with credit union policies.
- Conduct consumer loan interviews, process applications, and provide recommendations for products such as personal loans, auto loans, and credit cards.
- Proactively identify opportunities to cross-sell and refer products that benefit the member’s financial well‑being.
- Educate members on digital banking and self‑service tools, promoting the adoption of emerging technologies.
- Maintain and balance the branch vault, ensuring security and compliance.
- Support overall branch operations, including opening/closing procedures and cash management.
- Collaborate with team members to meet and exceed branch sales and service goals.