Member Engagement Specialist - ELITE Dental Alliance

About the role

The Member Engagement Specialist is responsible for owning a defined portfolio of ELITE members referred by strategic partners, primarily Cain Watters & Associates (CWA). This role provides high-touch engagement, supports financial planning consultations, drives vendor utilization, and ensures consistent value realization and long-term retention for assigned members.

Responsibilities & Duties

• Attend and support CWA financial planning consultations as the ELITE liaison, helping doctors understand how ELITE membership supports their financial and practice goals.
• Capture key notes, commitments, consultation outcomes, and next steps from each consult and enter them into HubSpot.
• Schedule and complete follow-up calls or emails to move the member toward registration, onboarding, or vendor action items.
• Provide personalized onboarding walkthroughs for new members, including membership benefits, vendor partners, and key contacts.
• Set expectations for communication cadence, onboardings, reviews, and how to request support.
• Monitor member activity and proactively reach out when engagement drops or new opportunities arise.
• Identify opportunities to connect members with vendors that support their clinical, operational, and financial goals.
• Coordinate warm introductions and ensure clear handoffs between ELITE, the vendor, and the member.
• Track vendor utilization, outcomes, and feedback for assigned members.
• Log all member-facing activity, consult notes, tasks, and outcomes in HubSpot in a timely, accurate manner.
• Use CRM data to maintain visibility into member status, open loops, and upcoming touch points.
• Partner with internal teams to address gaps in data, reporting, or process adherence related to partner-referred members.
• Attend internal meetings with ELITE and CWA teams to share member updates, trends, and risks.
• Provide feedback on messaging, scripts, and workflows based on what you see and hear in consults and member conversations.
• Recommend process improvements that enhance the experience and results for partner-integrated members.

Job requirements

• Education & Experience: Bachelor’s degree from an accredited institution or related field experience preferred but not required. 2+ years in account management, sales, client success, or consultative roles. Dental, healthcare, or group purchasing environments experience strongly preferred. Hands-on experience with CRM systems, preferably HubSpot. Strong analytical and problem-solving skills. Ability to use professional judgment and problem-solving skills to make reasonable decisions and recommendations. Ability to be a forward thinker and generate ideas and suggestions for process improvement. Excellent organizational and communication (both verbal and written) skills with attention to detail. Ability to work independently and in a fast-paced environment. Ability to anticipate work needs and interact professionally with customers and vendors to resolve concerns.
• Travel: Some travel is required for annual company meetings, industry events, and partner-hosted conferences or trainings.

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This is a largely sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

Position Type & Expected Hours of Work

This is a full-time, exempt position with an onsite work schedule. Standard days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m., with some flexibility in hours allowed based on management’s discretion.

Job Compensation & Benefits

• Compensation: Minimum: $60,000.00 - Maximum: $70,000.00 USD
• Performance-based commission structure
• Heavily subsidized medical insurance options
• Generous employer HSA contributions
• 100% employer-paid Short-Term Disability, Long-Term Disability, Accident, Basic Life Insurance, and Telehealth/Virtual Urgent Care/Whole Mental Health
• Dental and Vision plans
• Unlimited PTO
• Organization-paid holidays, including an extended Winter Break
• Safe Harbor 401k Plan
• Employer-paid professional dues, licenses, and renewals
• Continuing Education resources
• Family Planning Assistance Program and Paid Parental Leave
• Subsidized fitness programs

Company Recognition

• INSIDE Public Accounting - Top 100 Firms (2022, 2023, 2024)
• Top Workplaces - Financial Services (2024)
• Top Workplaces - Culture Excellence (2024)
• Accounting Today - Top Firm by AUM (2024)
• USA Today - Top Workplaces (2024, 2025)
• Accounting Today - Top 100 Firms (2022, 2023, 2026)
• Forbes America's Best Tax & Accounting Firms (2022, 2023)
• INSIDE Public Accounting - Top 100 Fastest Growing Firms (2022)
• Dallas Morning News - Top Workplace (2022, 2023)
• Accounting Today - Beyond Top 100: Firms to Watch (2020)
• INSIDE Public Accounting - Beyond the Top 100 (2015, 2016, 2018, 2020)
• INSIDE Public Accounting - Top 200 Firms (2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020)

Equal Opportunity Employer

Cain Watters & Associates is committed to upholding the principles of the Equal Pay and Opportunity Act (EPOA). If you have any concerns regarding compliance with this policy, we encourage you to report them immediately by contacting HR at hr@cainwatters.com. Your concerns will be handled with the utmost confidentiality and care.