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Member Engagement Sales & Service Advisor - West Bend WI - September 14th Start

Delta Defense LLC · West Bend, WI · 2 wk ago
Hybrid$21/hrFull-time

About the role

If you’re looking for work where conversations have purpose, relationships matter, and your guidance can genuinely help someone, this role is for you. We’re Delta Defense — the private company behind the marketing, operations, and customer service for the U.S. Concealed Carry Association (USCCA). We safeguard life, freedom, and finances for responsible American gun owners. That member's trust is earned one conversation at a time.

This role is based at our West Bend, WI headquarters with hybrid work available (three in-office days each week). Relocation assistance is not provided.

Inside Delta Defense, we call ourselves Sheepdogs. We protect courageously, build trust, and connect deeply in every member interaction. We help members move forward with confidence, offering connection to a community of people who value life and liberty. This is a high-volume, performance-driven environment where you’ll balance exceptional member service with consultative sales and measurable goals.

The best advisors slow down, discover what matters, build trust, and prescribe the next step. We guide with confidence because the solution must fit the person, not just the problem.

Responsibilities

  • Connect with USCCA members and prospects across phone, chat, social media, and SMS.
  • Build trust that makes people feel known, heard, and protected.
  • Prescribe the next right step through education, honest guidance, and “find needs, fill needs” sales.
  • Support account updates, payments, purchases, and membership needs.
  • Stand with members considering non-renewal and help them find the right path.
  • Deliver the kind of experience members tell their friends about.
  • Demonstrate the Core Values & Beliefs of Delta Defense.

Requirements

  • Sales and customer service experience.
  • Strong phone and written communication skills.
  • Patience, empathy, and real listening.
  • The curiosity to ask better questions.
  • Confidence prescribing a next step, not just presenting options.
  • Comfort with software applications, systems, and digital communication.
  • A pull toward the mission of responsible self-defense.
  • The courage to stand watch when the conversation gets hard.
  • High School diploma or equivalent required; Associate’s degree or higher preferred.
  • Producer Property & Casualty License required; paid training provided.
  • Self-defense knowledge, training, and familiarity with firearms is preferred, but not necessary.

Pay

Starting pay: $21.00/hour, with commission eligibility. Shift premium based on days and hours worked.

Benefits

  • 23 days of Personal Time Off, 8 company holidays, and a paid day of Volunteer Service annually.
  • Holiday premium pay: 1.5x regular hourly rate for hours worked on company-recognized holidays, plus applicable holiday pay.
  • Medical, Dental, Vision, HSA, FSA, Life, Short-Term and Long-Term Disability coverage.

Schedule

Now hiring for a September 14th start with a paid, required training program:

  • First 8 weeks: Training held Monday through Friday, 8:00 a.m. – 4:30 p.m. CDT.
  • After initial 8 weeks: 4 additional weeks of training on your assigned shift.
  • Full availability during the 90-day training period is required.

Full-time, 40 hours/week schedules (after training):

  • Tuesday – Saturday, 6:00 a.m. – 2:30 p.m. Central Time
  • Sunday – Thursday, 6:00 a.m. – 2:30 p.m. Central Time

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