Member Engagement Representative

Essential Functions

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Maintains cleanliness and organization of the lobby area.
• Counsels and sells memberships to prospective members.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Provides administrative support to the membership desk by: accurately inputting new memberships, looking up accounts and account information, inputting scholarship-subsidies/3rd-party billing and, entering data for adjustments to accounts as authorized.
• Keeps informed of all branch activities & schedules in order to provide exceptional member service.
• Accepts donations and Y Partners Campaign contributions, manages and balances a daily till, secures change for cash box, and process end of shift controls for review/audit.

Leadership Competencies

• Communication & Influence
• Engaging Community

Qualifications

• Requires a minimum of a High School Diploma or GED.
• Prefers a minimum of 6 months customer service, sales, or related experience.
• Certifications required within the first week of hire: Redwoods Bloodborne Pathogens and Hazardous Communications.
• Certifications required within the first 60 days of hire: YMCA approved basic life saving skills such as CPR, First Aid, AED, and Emergency Oxygen.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must be able to word process at 45 wpm and have working knowledge of Microsoft Office Suite.
• Must become proficient within 30 days in the use of ActiveNet.