Member Engagement Representative
Essential Functions
- Responds to the individual needs of the other person.
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Maintains cleanliness and organization of the lobby area.
- Counsels and sells memberships to prospective members.
- Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
- Solves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- May hand out locker keys and towels; may monitor the locker rooms as required.
- Supports the membership desk by: accurately inputting new memberships, looking up accounts and account information, inputting scholarship-subsidies/3rd-party billing, and entering data for adjustments to accounts as authorized.
- Keeps informed of all branch activities & schedules in order to provide exceptional member service.
- Accepts donations and Y Partners Campaign contributions, manages and balances a daily till, secures change for cash box, and processes end of shift controls for review/audit.
- Performs other duties as assigned by supervisor.
Leadership Competencies
- Communication & Influence
- Engaging Community
- Work Environment & Physical Demands
Work is performed in a fast-paced office environment. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required. This position requires analytical abilities and multitasking in order to identify problems and recommend solutions. Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines. Occasional stooping and bending with regular lifting of up to 20 pounds is required. Incumbent must be able to stand for long periods of time, as well as be able to use keyboards, telephone keypads, and writing utensils. Uses best practices and demonstrates up-to-date knowledge and skills in technology.