Member Engagement Representative

Hours: Full-time, Monday–Friday, 12:30 PM – 9:00 PM EST
Pay: $20.00/hr
Location: Remote – United States

Who We Are

At Solera Health, we're transforming lives through innovative, connected healthcare solutions. Our mission is to help people live healthier lives by connecting them with proven programs and resources that improve well-being and prevent chronic disease. We're a fast-growing company that values teamwork, integrity, and opportunity.

About the Role

As a Member Engagement Representative, you'll be the first connection between members and the care that can change their lives. You'll deliver compassionate, high-quality service while helping participants understand their benefits, enroll in the right health programs, and resolve any issues along the way. This is a great fit for recent college graduates or individuals with 1–2 years of customer service or call center experience who want to grow within a mission-driven organization.

Responsibilities

• Engage with members via phone, email, and live chat to answer questions and provide excellent service.
• Assist participants in qualifying for and selecting the right health or wellness programs.
• Resolve inquiries, disputes, and escalations with professionalism and empathy.
• Support outbound campaigns and outreach efforts to engage potential members.
• Verify insurance benefits and eligibility, using your understanding of healthcare workflows, billing, and medical terminology.
• Maintain performance metrics and quality standards; specific targets reviewed during onboarding.
• Collaborate with teammates and share feedback to improve processes and the member experience.
• Represent Solera's mission and values in every interaction, ensuring members feel supported and understood.

Requirements

• Experience: 1–2 years of customer service or call center experience required. Healthcare experience is a plus, but not required.
• Education: HS Diploma required; Bachelor's Degree preferred.
• Technical Skills: Comfortable navigating multiple computer systems, call center tools, and chat platforms.
• Clear Communication: Strong written and verbal communication skills, with the ability to explain complex information simply.
• Metrics-Driven Mindset: You're motivated by goals, quality standards, and continuous improvement.
• Attention to Detail: Accurate and organized in documenting information.
• Typing Speed: Minimum 45 words per minute.
• Internet Requirement: Must have reliable, high-speed internet suitable for video calls and remote system access.

Training & Development

We invest in your success from day one.

• Week 1: Classroom-based training to learn our systems, programs, and service model.
• Week 2: "Ride-along" experience with a seasoned team member to practice live calls and learn in real time.
• Ongoing Coaching: Regular feedback, performance check-ins, and growth opportunities within the company.

Benefits

• Remote Flexibility: Work from home while staying connected to a supportive, high-energy team.
• Meaningful Work: Help people get access to care that truly changes lives.
• Team Culture: Collaborative, positive, and performance-driven — we recognize wins together.
• Growth: Many team members grow into other roles across healthcare operations and beyond.