Member Data Verification Assistant

About the role

Addison Group is hiring on behalf of our client, a mission-focused organization in the insurance and financial services industry. Our client is seeking two temporary Member Data Verification Assistants to support a large-scale member database improvement initiative. This is an excellent opportunity for individuals with strong customer service, data entry, and communication skills who enjoy working in a collaborative office environment.

Responsibilities

• Contact members by phone to verify and update account information.
• Accurately enter and maintain member data within the organization's CRM and internal systems.
• Follow established call guides, procedures, and documentation standards to ensure consistency and compliance.
• Deliver professional, courteous, and high-quality customer service during every interaction.
• Maintain confidentiality while handling sensitive personal information.
• Assist with mail processing, scanning, digital file management, and other administrative support duties.
• Respond to general member questions and provide accurate information regarding available services and resources.
• Support ongoing data cleanup and special projects while managing multiple priorities.
• Collaborate with team members to meet department goals and ensure continuity of daily operations.
• Participate in cross-training and assist with additional responsibilities as assigned.

Qualifications

• Bachelor's degree preferred, or 1–2 years of professional customer service, administrative support, or data entry experience.
• Previous experience working with CRM or membership database systems is required; Salesforce experience is a plus.
• Strong verbal communication skills with confidence making outbound calls.
• Excellent attention to detail and accuracy when updating records.
• Ability to manage multiple tasks while working independently in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• High level of professionalism, discretion, and ability to handle confidential information.
• Strong organizational and problem-solving skills.

Pay

$20 – $22 per hour

Schedule

Monday–Friday | 8:30 AM–5:00 PM | 40 hours/week | Fully onsite with potential for a hybrid schedule later in the assignment based on business needs.

Benefits

This position is eligible for medical, dental, vision, and 401(k).