Member Customer Service Representative-Tellepsen

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Buils relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Counsels interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department.
• Ensures compliance with membership policies and procedures.
• Reports suspicious and inappropriate behaviors and policy violations.
• Fulfills mandated abuse and incident reporting requirements.
• Maintains accurate records and reports.
• Meets timelines and deadlines related to supporting systems and employee compliance.

Qualifications

• Minimum age of 16 years old.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REASONING ABILITY

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to resolve routine problems.
• Ability to maintain confidentiality.
• Ability to be sensitive and alert to the needs, feelings, and safety of others.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear.
• The employee frequently is required to walk.
• The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls.
• The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate.