Member Customer Service Representative - Mark A. Chapman

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Buils relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Counsels interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department.
• Ensures compliance with membership policies and procedures.
• Reports suspicious and inappropriate behaviors and policy violations.
• Fulfills mandated abuse and incident reporting requirements.
• Maintains timelines and deadlines related to supporting systems and employee compliance.
• Attends staff meetings and trainings as required.

Qualifications

• Minimum age of 16 years old.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.