Member Concierge Leader

About the Role

The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture that emphasizes excellence in guest experience, service execution, and member retention, aligning with our premium brand. This role leverages expertise to drive a team in creating value-based relationships, connecting members and guests to programs and services that support their healthy lifestyle goals. Serving as the right hand to the Club General Manager, you will connect all in-center departments to ensure seamless operations, partnership, and member engagement. The role requires a growth mindset, professional development, and ambition to advance into a General Manager position.

Responsibilities

• Regularly participates in Life Time’s classes, activities, events, and programming
• Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
• Leads in zone by exemplifying service excellence and acting as a member connectivity specialist
• Encourages team members to exceed their own expectations and aim for higher performance
• Onboards and certifies team members ("Cast to perfection and certify to exhaustion")
• Provides guidance, help, coaching, and feedback to enhance member engagement
• Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
• Executes business protocols, including new member acquisition, existing member retention, and new member connectivity

Requirements

• High level of skill in written and verbal communication, customer service, service recovery, business planning, process management, expense and revenue tracking, team building, and sales
• High School Diploma or equivalent
• 3+ years of managerial experience
• 3+ years of customer service experience
• 3+ years of sales experience
• 3+ years of achieving budget goals
• CPR/AED certification required within 30 days of hire

Preferred Qualifications

• Bachelor’s or Associate’s degree
• Hospitality management or similar degree/certification
• Fitness-related experience, including Personal Training or Group Fitness certification
• Superior time management skills
• Ability to prioritize tasks
• Adaptability to change and innovation
• Experience with Microsoft Dynamics CRM and Microsoft Office Suite

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time team members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short-term and long-term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold