Member Concierge Leader

Position Summary The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which delivers excellence in the guest experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services which help meet their healthy way of life goals. This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge Leader will embody a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role. This role requires excellent leadership, excellent communication skills, and a deep commitment to enhancing the member experience while aiding in the success of the entire club. Job Duties/Responsibilities Regularly participates in Life Time’s classes, activities, events and programmingEmbodies the Life Time brand commitment to a healthy lifestyle professionally and personallyLeads in zone by exemplifying service excellence and being a member connectivity specialistEncourages team members to exceed their own expectations and aim for higher performanceOnboard and certify team members - Cast to perfection and certify to exhaustionProvides guidance, help, coaching, and feedback to enhance member engagementMeticulously manages schedules and zone rotations to ensure optimal performance and efficiencyFunctional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity Minimum Required Qualifications This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales. Education: High School Diploma or Equivalent Years of Experience: 3+ years of managerial experience3+ years of customer service experience3+ years of sales experience3+ years of achieving budget goals Licenses / Certifications / Registrations: CPR/AED certification required within 30 days of hire Preferred Qualifications: Bachelor’s or Associate’s degreeHospitality management or similar degree/certificationFitness related experience including PT or Group Fitness certificationSuperior time management skillsAbility to prioritize tasksAdapts to change and innovationExperience with Microsoft Dynamics CRM and Microsoft Office Suite Pay Benefits All team members receive the following benefits while working for Life Time: A fully subsidized membershipDiscounts on Life Time products and services401(k) retirement savings plan with company discretionary match (21 years of age and older)Training and professional developmentPaid sick leave where required by law Full-time Team Members are eligible for additional benefits, including: Medical, dental, vision, and prescription drug coverage Short term and long term disability insuranceLife insurancePre-tax flexible spending and dependent care plansParental leave and adoption assistancePaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leaveDeferred compensation plan, if the team member meets the required income threshold Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.