Member Concierge

About the Role

As a Member Concierge at Recess Fitness Club you will be the first and last impression members have each day. You’ll create a welcoming atmosphere, deliver outstanding customer service, and help every member feel at home. Hospitality and mindfulness are central to the role, and you’ll be expected to solve problems, take initiative, think creatively, and thrive in a fast‑paced, team‑oriented environment.

Responsibilities

• Greet members and guests with a friendly, professional demeanor.
• Maintain a clean, organized front‑desk area and overall club environment.
• Assist members with check‑in, membership questions, and facility usage.
• Resolve member concerns calmly and confidently.
• Identify tasks that need to be done and take action without being asked.
• Think creatively to find solutions when challenges arise.
• Build genuine relationships and foster a strong sense of community.
• Work efficiently with minimal supervision while remaining a dependable team player.

Requirements

• Minimum of 3 shifts (15 hours) per week.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• Availability for the following shift windows:
  • Monday – Friday: 4:30 AM – 10:30 AM, 10:30 AM – 4:30 PM, 4:30 PM – 11:30 PM
  • Weekends: 6:30 AM – 12:00 PM, 12:00 PM – 7:30 PM

Qualifications

• High School Diploma or equivalent.
• 6–12 months of customer service or front‑desk experience preferred.
• Strong verbal and written communication skills.
• Excellent multitasking and organizational abilities.
• Basic computer proficiency.
• Basic knowledge of gym equipment.
• Strong problem‑solving and critical‑thinking skills.
• Ability to stand for extended periods and lift up to 45 lb.
• Professional, clean, and polished appearance.

Skills

• Hospitality – creating a welcoming, memorable experience.
• Mindfulness – being present and attentive to members’ needs.
• Initiative – seeing what needs to be done and acting without direction.
• Ingenuity – thinking creatively to overcome challenges.
• Problem‑solving – staying calm under pressure and resolving concerns.
• Self‑starter mentality – motivated, dependable, and ownership‑focused.
• Positive interaction – building genuine relationships and community.
• Independence – efficient work with minimal supervision.
• Friendly, professional, and welcoming demeanor.
• Passion for health, fitness, and wellness.
• Reliability, punctuality, and attention to detail.
• Adaptability and eagerness to learn.

Benefits

• Dental insurance
• Company parties
• Employee discounts on apparel, supplements, and products
• Flexible schedule
• Wellness resources
• Performance‑based bonus
• Free uniforms
• Complimentary Recess Fitness Club membership
• Fun, energetic, and supportive team environment
• Opportunities for growth and advancement

Pay

Competitive hourly wage with performance‑based commission and bonus opportunities tied to membership sales, retail sales, and overall performance.

Schedule

• Monday – Friday: 4:30 AM – 10:30 AM, 10:30 AM – 4:30 PM, 4:30 PM – 11:30 PM
• Weekends: 6:30 AM – 12:00 PM, 12:00 PM – 7:30 PM