Member Care Champion / Medical Assistant (Rochester, MN)
Enara Health · Rochester, MN · 3 mo ago
On-siteHealthcareInternship
Key Responsibilities
- Member Interaction and Care: Check-in Process
- Manage the check-in process efficiently, measure and record vital signs accurately, and communicate effectively with providers.
- Conduct Non-Invasive Diagnostic Procedures
- Perform non-invasive diagnostic procedures such as body measurements, body composition testing, and metabolic testing, ensuring accuracy and compliance.
- Schedule Follow-Up Appointments
- Coordinate follow-up appointments, reach out to members who missed their appointments, and assist with rescheduling to keep everything on track.
- Communication and Support
- Manage Inbound/Outbound Communications: Handle phone calls, voicemails, emails, and member app messages with patience and a smile, providing timely and accurate responses.
- Cross-Department Coordination
- Collaborate with other departments to address member concerns and ensure comprehensive and effective solutions.
Skills, Attributes, And Qualifications
- Empathy and Professionalism: Understand members' needs and respond with empathy and professionalism.
- Communication: Showcase excellent written and verbal communication skills for clear and effective interactions.
- Adaptability: Be flexible and open to change in the fast-paced healthcare environment.
- Problem-Solving: Think quickly to provide solutions to member issues, ensuring a seamless experience.
- Team Collaboration: Work harmoniously with other departments to offer comprehensive support and care.
- Promote Enara's Values: Model a compassionate, honest, positive, and open attitude, using communication skills to motivate, empower, and inspire others, contributing to our vibrant Enara culture.
Qualifications
- Must live within commuting distance to Rochester, MN.
- Minimum of 1 year related work experience in healthcare.
- Proficiency in Google Suite (Documents, Sheets, Forms).
- Proficiency with medical technology, including EMR and mobile apps.