Member Associate (Ke'eaumoku Branch)

As a Member Associate (MA) at Hawaii State Federal Credit Union, you will be our members' first point of contact, playing a vital role in creating positive experiences, building trusted relationships, and supporting members with their everyday banking needs. This role provides opportunities to develop skills and expertise in financial services, relationship-building, and problem-solving, serving as a key first step toward a rewarding career with HSFCU.

Responsibilities

• Create exceptional member experiences by delivering friendly, personalized, and efficient service in every interaction.
• Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
• Build strong relationships by understanding member needs and providing thoughtful solutions and support.
• Process transactions accurately while maintaining high standards of operational excellence, security, and cash handling integrity.
• Proactively identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
• Support branch goals by contributing to a collaborative, high-performing team environment.

Requirements

• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Preferred Qualifications

• Related customer service experience.
• Basic understanding of credit union operations.
• Basic understanding of member services and products provided.

About Us

Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline but a promise to our employees, who enjoy generous benefits, opportunities for career advancement, and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together.

Benefits

• Competitive Compensation: Competitive pay, merit increases, and incentives.
• Health Coverage: Full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering family members. Pre-tax deductions for Flexible Spending Plans available after 6 months.
• Paid Time Off: 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. PTO accrual increases with tenure.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions, including a 6% match and profit sharing after the first year.
• Transportation Subsidy: 100% bus pass reimbursement or up to $100 subsidy towards parking, with pre-tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: In-person and online training programs, workshops, career development assistance, and tuition assistance.

Pay

Base Annual Salary Range: $39,300 ($18.89/hour) - $48,510 ($23.32/hour). The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

Work Environment

HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere. Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.