Member Associate (Kapolei Branch)

About the Role

The Member Associate (MA) is responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advances. As a Member Associate, you assist with the direction and administration of branch member service and new account opening. You perform complex teller functions as needed, balance daily transactions, and verify cash totals. The role ensures members are promptly and professionally serviced while adhering to established policies, procedures, and governmental regulations. Member Associates also handle assigned back-office duties and assist with other tasks as required.

Responsibilities

• Process deposits, withdrawals, loan payments, teller checks, money orders, and cash advances.
• Assist with branch member service and new account opening.
• Perform complex teller functions and balance daily transactions.
• Verify cash totals and ensure accurate operational support functions.
• Provide prompt and professional member service in compliance with policies and regulations.
• Complete assigned back-office duties and assist with additional tasks as needed.

Requirements

• Professional appearance, dress, and attitude.
• Good math and typing skills.
• Strong communication skills.
• Related customer service experience.
• Basic understanding of credit union operations and member services/products.
• Ability to operate business equipment, including computers, adding machines, typewriters, copy machines, coin and money counting machines, and telephones.

Pay

Base Annual Salary Range: $39,300 ($18.89/hour) - $48,510 ($23.32/hour). The posted range reflects anticipated base pay, with final compensation determined based on experience, skills, and internal equity.

Benefits

• Competitive Compensation: Competitive pay, merit increases, and incentives.
• Health Coverage: Full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering family members. Pre-tax deductions for Flexible Spending Plans available after 6 months.
• Paid Time Off: 13 paid holidays annually, plus Election Day and up to 2 full days for community service. PTO accrual increases with tenure.
• Retirement Savings: 401(k) plan with up to 10% employer contributions, including a 6% match and profit sharing after the first year.
• Transportation Subsidy: 100% bus pass reimbursement or up to $100 subsidy for parking, with pre-tax deductions available.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: In-person and online training programs, workshops, career development assistance, and tuition assistance.
• Work Environment: Modern headquarters with a focus on wellness and productivity, inclusive culture, and teamwork described as an 'ohana' or family atmosphere.

Employees appreciate the supportive environment where voices are heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.