Member and Visitor Services Representative, Full-Time

About the role

The Member & Visitor Services Representative plays a crucial role in the Member and Visitor Services department (MVS) of the Museum. They greet, assist, and warmly welcome all Museum visitors, ensuring a positive experience.

Responsibilities

• Handles General Admission, Exhibition and Public Program ticket sales, membership sales and renewals
• Takes phone inquiries, troubleshoots and resolves visitors' needs, and provides general museum information
• Greets members and visitors cheerfully in person and on the phone, providing a warm welcome
• Answers questions and provides information about the Museum’s programs and exhibitions
• Develops expertise in membership program and benefits, ticketing and admissions policies, and public program offerings
• Validates membership cards, digital and printed tickets for entry at Museum and Special Exhibition entrances
• Actively promotes memberships, signs up new and renewing members, and handles membership customer service needs
• Answers telephone inquiries and processes resulting orders in a welcoming and professional manner
• Makes outbound calls to follow up on requests or resolve outstanding questions or orders
• Assists in welcoming and checking in all school, community, and adult groups, focusing on the accuracy of financial transactions
• Manages line capacity in lobbies and ticketed gallery spaces
• Develops proficiency on ticketing and membership database Tessitura
• Performs other related duties as required or directed by MVS management

Requirements

• High School diploma, Associate's degree or higher
• 2+ years of customer service experience, preferably in a hospitality, retail, or cultural organization role
• Ability to interact with a diverse audience, in terms of age, economic status, and cultural background
• Ability to work independently and as part of a team
• Ability to identify and troubleshoot routine visitor-related issues calmly and professionally
• Judgment in escalating challenging situations to the appropriate manager
• Professional relationships with a diverse set of constituents including staff, volunteers, MFA members, and visitors
• Tessitura experience preferred but not required
• Cash handling experience, ability to learn and apply new technologies
• Flexible schedule including evenings, weekends, and most holidays
• Standing for extended periods
• Ability to work under pressure and remain calm in crowded environments
• Adherence to the Museum's dress code and other departmental and policy guidelines

Benefits

The Museum offers full-time, hourly positions starting at $21.84 per hour. This position is affiliated with the United Auto Worker's union and is an equal opportunity employer.

Pay

Full-Time, Hourly, 35 hours per week, starting at $21.84 per hour.

Schedule

Includes positions requiring standing for extended periods, evenings, weekends, and most holidays.