Member Advocate (Universal Banker)
Publix Employees Federal Credit Union · Lawrenceville, GA · 2 days ago
FinanceFull-time
What You Will Do
- Uncover member needs through effective conversation and ask open-ended questions.
- Aid members with loan needs.
- Aid members with account needs, including opening, closing, and reinstating accounts and resolving discrepancies.
- Educate and assist members with PEFCU’s electronic services such as automated phone system, PEFCU Mobile Cards App, PEFCU Mobile Banking App, and Online Banking.
- Perform various card (ATM and Debit) related functions.
- Perform a variety of cash and non-cash transactions.
What You Need
- Commitment to an exceptional member experience.
- A High School Diploma or equivalency.
- Two years of relevant experience.
- Bilingual Spanish, a plus.
- Knowledge of Bank Secrecy Act and other federal laws, including but not limited to: US Patriot Act, Office of Foreign Assets and Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
Pay & Benefits
- Competitive pay.
- Pay for performance incentive program.
- Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
- Stellar benefits/perks.
- Work/life balance.