Member Advisor (Personal Banker) - Palmetto Bay

About the role

The Member Advisor provides exceptional member service by serving as a consultant to members on a wide variety of deposit and loan transactions/inquiries including new accounts and loan applications/closings, resolving member issues accurately and in a timely manner, and effectively identifying members' needs and making appropriate referrals for Credit Union's products and services.

Responsibilities

• Processes various types of transactions for members including cash and non-cash deposits, withdrawals, loan payments, transfers, cash advances, cashier’s checks, savings bonds, IRA deposits, CD withdrawals, etc.
• Services member accounts by preparing the necessary paperwork for wire transfers; processing stop payment requests, direct deposit payroll request forms, new/lost/stolen cards, check orders, and temporary checks; assisting with Online Banking setup; processing address change requests; and printing copies of checks and statements.
• Opens, closes, and provides member access to safe deposit boxes and completes necessary documentation.
• Has the knowledge and ability to discuss features and benefits of all credit unions products and services in detail; maintains awareness of all current promotions or campaigns.
• Maximizes every member contact as an opportunity to identify what Credit Union products and services would be beneficial to them and makes appropriate referrals.
• Serves as “lobby leader” and is responsible for assessing walk-in member’s needs and directing them to the appropriate information source to ensure maximum lobby efficiency and minimize member waiting time.
• Serves as a school branch liaison at the Credit Union’s high school branches as necessary.
• Periodically participates in volunteer external networking and promotional events with local schools, colleges, and other community business partners.
• Actively participates in team meetings/daily huddles to provide input and ideas regarding branch business strategy.
• Assists members with opening Share Certificates and IRAs and processes account maintenance requests as needed.
• Processes new account requests and loan applications; possesses an intermediate level of knowledge with regards to loan closings.
• Obtains license to offer credit life and disability insurance on all lending products; understands other lending ancillary products such as GAP insurance and Vehicle Service Agreements in order to discuss benefits with members.
• Regularly follows up with members through the process of onboarding new accounts or obtaining necessary information for loan closings; assists with outbound calling as needed.
• Assists with training and mentoring of new Member Advisors to ensure all aspects of the skills checklist are mastered.